COVID-19 and your event - Passage

UPDATE: We’ve released a huge COVID-19 resource guide for events, artists, teams, and venues affected by the current situation. Please check it out for dozens of opportunities for free money, loans, and ways to keep going in a tough time!

Like you, we’ve been closely following updates about the COVID-19 virus. 

The well-being of our team members, guests, and communities is our highest priority. With that in mind, and in response to the COVID-19 virus, we wanted to give you an update on how we’re staying on top of it and what you can do as event producers to help ensure the safety of your guests and team members.

First and foremost, if you haven’t had a chance to review them yet, here are the CDC’s recommended guidelines for commercial businesses and events:

We will continue to follow updates and protocols suggested by the CDC, local Departments of Public Health, and World Health Organization, and encourage you to do the same.

We know you are concerned about the impact COVID-19 may have on your events and your business. These are uncertain times and we want you to know you can count on us if you need help.

Do I need to cancel my event?

The short answer is, it depends. While the CDC has issued some nationwide recommendations, the number of COVID-19 cases and risk varies from state to state. It’s up to you to weigh you options and make the right decision for your event.

Here’s what you can do to help prevent the spread of germs at your event:

1. Use touchless payments and touchless ticket scanning. Ask guests to show the QR code on their phone and hover your device over the ticket to scan. 
2. Take advantage of our timed ticketing feature to better control guest flow and reduce crowds or bottlenecks. 
3. Temporarily reduce the number of seats so guests sit further apart. Early information about the virus indicates we’re less likely to contract it if we are more than 6-feet from an infected person. 
4. Increase the number of hand-washing stations and place signage alerting guests to the proper protocols.
5. Double-down on surface cleaning. Use EPA-approved disinfectants to regularly clean all surfaces. 
6. If you’re serving food or drinks at your event, consider placing utensils, condiments, and other self-serve items behind the counter; hand them out to guests upon request. 
7. Re-train staff and volunteers on responsible food safety protocols. 
8. Make sure your staff, volunteers, and guests know they should stay home if they feel ill. 

What if I need to postpone or reschedule my event?

A refund is NOT your only option. 

• You can transfer your customer’s tickets to a future event, or provide them a promo code for a free ticket to a future event of their choice.  Here’s how to edit a ticket date or make other changes to an order. 
• Promo codes can be created in bulk to save time. Here’s how.  

Let us know if we can help! Drop us a line at support@gopassage.com

We’re here to help

As this is a fluid situation, please don’t hesitate to reach out to us if you’re unsure how best to proceed with your event plans or need help making adjustments to your tickets or bookings.